Responsible Gaming
at bd95

Our Commitment to Responsible Gaming

At bd95, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We understand that while the vast majority of our players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh enjoy sports betting and casino games purely for entertainment, a small number of individuals may develop unhealthy patterns of play. For those players, early intervention and the right support tools can make a life-changing difference.

bd95 has built its responsible gaming programme around three pillars: prevention, early detection, and support. Prevention means equipping every player with tools like deposit limits and reality checks before problems begin. Early detection means training our support staff to identify warning signs and reach out proactively. Support means connecting players who need help with the resources and exclusion mechanisms they require.

We strongly believe that gambling should always be affordable, controlled, and enjoyable. If gambling stops being enjoyable — if it begins to feel like an obligation, a way to recover losses, or a source of stress — that is the moment to use the tools available on bd95 and seek help. Our responsible gaming features are available free of charge to every registered player, accessible directly from your account settings at any time of day or night.

Age Restriction & Underage Gambling

bd95 operates a strict 18+ only policy. All sports betting, live casino, slots, and other gaming services offered on the platform are exclusively for adults aged 18 years and above. We do not knowingly allow any person under the age of 18 to register, deposit, or wager on bd95.

During the registration process, every applicant must confirm that they are 18 or older. bd95 reserves the right to request government-issued identification at any stage to verify a player's age. Accepted documents include the Bangladesh National ID Card (NID), passport, and other official government-issued photo identification. Any account where age cannot be satisfactorily verified will be suspended pending further review.

What Happens if an Underage Account is Detected?

If bd95 identifies or receives a credible report that an account holder is under the age of 18, the following steps are taken immediately:

• The account is suspended and access is blocked without advance notice.
• All pending withdrawals are frozen pending investigation.
• Any winnings generated during the period of underage use are forfeited.
• Deposits made are returned to the original payment source (bKash, Nagad, Rocket, or bank account) after investigation.
• The case is flagged internally for compliance review.

Parental Control Resources

There are a number of free tools available to help parents and guardians restrict access to gambling content on devices used by minors. Consider using network-level filtering tools or browser extensions that block gambling-related websites across all devices connected to your home network.

Responsible Gaming Tools

bd95 provides every registered player with a comprehensive suite of responsible gaming tools, accessible directly from the account settings panel. These tools are designed to give you full control over your gambling behaviour before, during, and after your playing sessions. All tools are free to use and take effect in real time.

How to Activate These Tools

All responsible gaming tools can be activated directly from your bd95 account settings page under the "Responsible Gaming" tab. If you cannot locate the settings or require immediate assistance, contact our support team at [email protected] and a trained agent will help you set up the appropriate tool within minutes.

Self-Exclusion Programme

Self-exclusion is one of the most powerful responsible gaming tools available at bd95. It allows you to voluntarily block your own access to the platform for a defined period — or permanently — when you feel that your gambling is becoming a problem or you simply need a break.

How Self-Exclusion Works

When you activate a self-exclusion on bd95, the following actions are taken immediately and automatically:

• Your account is fully suspended — login access is blocked for the entire exclusion period.
• All active session tokens are invalidated, logging you out immediately.
• You are removed from all promotional and marketing communications for the duration of the exclusion.
• Any pending bonus offers or free bets are cancelled.
• Any balance remaining in your account is preserved and will be available for withdrawal at the end of the exclusion period (or immediately upon request for permanent exclusions).

Available Exclusion Periods

Returning After Self-Exclusion

For fixed-period exclusions, your account will not automatically reactivate when the exclusion period ends. You must contact our support team to formally request reactivation. This deliberate step gives you additional time to reflect before returning to the platform. Before reactivation, bd95 may ask you to confirm that you have considered your decision carefully and, where appropriate, recommend contacting a professional support organisation.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a gambling problem are unaware of it for months, and the behaviour is often concealed from family and friends. Understanding the warning signs — both in yourself and in others — is an important step toward seeking help early.

Common Warning Signs

• Gambling with money set aside for essential expenses such as rent, food, or bills
• Chasing losses — continuing to bet in order to recover money already lost
• Feeling unable to stop gambling even when you want to
• Hiding gambling activity from family members or close friends
• Borrowing money or selling possessions to fund gambling
• Experiencing mood swings tied to wins and losses
• Spending increasing amounts of time thinking about gambling
• Neglecting work, study, family, or social obligations due to gambling
• Feeling restless, anxious, or irritable when not gambling
• Using gambling as a way to escape stress, anxiety, or personal problems

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to take the self-assessment in the next section and reach out to our support team. Identifying the problem early significantly improves outcomes.

Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers. Read each question carefully and consider whether it applies to you over the past 12 months.

Protecting Vulnerable Players

bd95 recognises that some players may be more vulnerable to gambling-related harm than others. This includes individuals experiencing financial hardship, mental health challenges, addiction to other substances or behaviours, or significant life stresses. Our customer support team is trained to identify potential vulnerability indicators and respond with empathy, care, and appropriate action.

How bd95 Identifies Vulnerability

Our monitoring systems and trained support staff look for a range of behavioural patterns that may indicate a player is at risk, including but not limited to:

• Unusually rapid increases in deposit frequency or amounts
• Repeated deposits immediately following withdrawals
• Extended uninterrupted play sessions without breaks
• Communications expressing distress, frustration, or financial concern
• Requests to increase limits that have recently been self-imposed
• Multiple failed attempts to self-exclude followed by re-registration

Our Response to Vulnerability Indicators

When our team identifies potential vulnerability, we may take one or more of the following proactive steps:

• Reach out to the player via email or in-platform message to check in and share responsible gaming resources
• Temporarily suspend the account pending a welfare check
• Refer the player to responsible gaming support resources
• Decline to process a limit increase request where it appears contrary to the player's interests
• Apply a mandatory cooling-off period before any significant limit changes take effect

Getting Help & Support

If you believe that gambling has become a problem for you or someone you know, you do not have to face it alone. There are organisations and resources available to provide free, confidential support. Taking the first step and asking for help is the most important action you can take.

Contact bd95 Directly

Our dedicated responsible gaming support team is available to assist you. Whether you need help activating a self-exclusion, setting a deposit limit, or simply want to talk to someone, we are here for you.

Tips for Maintaining Healthy Gambling Habits

Even if you do not currently feel at risk, the following habits can help ensure that gambling remains a positive, controlled part of your entertainment:

• Set a budget before you play and stick to it, regardless of whether you are winning or losing.
• Never gamble when you are stressed, upset, or under the influence of alcohol or other substances.
• Take regular breaks during play sessions. Enable reality check alerts to remind you.
• Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
• Keep track of the time and money you spend gambling. Use the session history in your account to review your activity regularly.
• Balance gambling with other hobbies and social activities so it remains one of many forms of leisure, not the primary one.
• Talk openly with people you trust about your gambling. Removing the secrecy reduces risk and keeps you accountable.

18+  Gambling can be addictive. Please play responsibly. bd95 is for adults aged 18 and above only. If gambling is negatively affecting your life, please seek help immediately.